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OUR APPROACH

How We Identify priorities

IHSTS focuses on system-level challenges where innovation can strengthen community care and improve outcomes. Priorities are identified through:

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  • Analysis of population health needs, service utilization, and inequities

  • Alignment with broader health system priorities, including Ministry of Health directions, health authority strategies, and community-identified needs

  • Input from patients, caregivers, clinicians, and community organizations

  • Review of evidence, data, and emerging best practices

  • Assessment of readiness, feasibility, and potential for system impact

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Only initiatives that address a clearly defined gap and demonstrate strong alignment move forward.

Our Design → Develop → Deliver Model

All IHSTS initiatives follow a structured three-phase model designed to reduce risk, build evidence, and support sustainability from the start.

1

Design

Defining the right problems to solve, with the right partners, from the start.

2

Develop

Testing, refining, and proving solutions in real-world conditions.

3

Deliver

Moving beyond ideas and pilots to lasting, system-embedded solutions.

Image by UX Indonesia

Design - Identify & Align

The Design phase ensures the right problems are being addressed with the right partners.

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Key activities include:​

  • System gap and needs analysis

  • Environmental scans and evidence reviews

  • Stakeholder mapping and partner readiness assessment

  • Co-design with patients, caregivers, clinicians, and community organizations

  • Definition of outcomes, equity considerations, and system value

  • Early sustainability, scale, and funding considerations

 

What success looks like:
Clear, evidence-based concepts with defined outcomes, strong partner commitment, alignment with system priorities, and early feasibility confirmed.

Develop - Implement & Evaluate

In the Develop phase, ideas are tested and refined in real-world conditions.

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Key activities include:

  • Pilot design and implementation planning

  • Governance and partnership agreements

  • Workflow design and change management

  • Data collection, outcome measurement, and performance tracking

  • Rapid-cycle testing and iterative improvement

  • Economic, feasibility, and equity assessments

 

What success looks like:

Demonstrated effectiveness, operational fit, measurable benefits for patients and the system, and readiness for scale or integration.

Screenshot 2026-04-02 095835-85d9a741-0787-4676-91cb-cd35517d4c1f.png
hand-put-the-last-piece-of-jigsaw-puzzle-to-complete-the-mission-completing-final-task-mis

Deliver - Integrate & Scale-Up

The Deliver phase focuses on sustainability and long-term impact.

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Key activities include:

  • Transition planning from pilot to sustained operations

  • Integration with health system or community delivery structures

  • Funding model development and resource planning

  • Policy, accountability, and governance alignment

  • Workforce training and capacity building

  • Knowledge transfer and operational handover

  • Scale-up across regions or populations

 

What success looks like:
System-embedded programs with stable funding, clear accountability, transferable learning, and sustained improvements in outcomes and performance.

Continuous Learning

Learning and evaluation are embedded across all phases. 

 

IHSTS:

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  • Tracks outcomes, equity, and system value using clear indicators

  • Uses data and partner feedback to inform continuous improvement

  • Synthesizes insights across initiatives to strengthen system learning

  • Shares practical knowledge through briefs, tools, and case examples

  • Applies lessons learned to inform future Design initiatives

 

This ensures transparency, accountability, and ongoing innovation capacity.

Image by SIMON LEE
IHSTS Logo

Vancouver

British Columbia

info@IHSTS.ca​

© 2026 IHSTS. All rights reserved.

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